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Business Messaging Services

Turn WhatsApp into a Powerful Customer Channel

Run opt-in campaigns, automate utility notifications and connect conversations with your CRM—using approved templates and measurable workflows.

Plan Your Setup →View Plans
✓ Template setup support✓ API automation✓ Consent-led workflows
WhatsApp CampaignEngagement overview
Live
Delivered18,460↑ 18.2%
Read15,88486.0%
Customer engagementLast 7 days
✓
Template campaign sentProduct launch · 6,280 reads
Rich CampaignsText, media and action buttons
Automated UpdatesOrders, payments and reminders
CRM ConnectionTrigger and route conversations
Campaign InsightsReview delivery and engagement
Why WhatsApp

Rich customer conversations in a familiar channel

WhatsApp combines text, images, documents and action buttons in a channel customers already use. It works best when campaigns are relevant, permission-based and connected to real service journeys.

✓Best suited for utility updates, qualified campaigns, lead follow-up and customer support.
Discuss your use case →
01

Approved campaign templates

Create clear utility, authentication and marketing templates for each use case.

02

Rich media messages

Share useful images, documents, links and action buttons within the conversation.

03

CRM & API integration

Trigger messages from lead, order, payment, appointment and support workflows.

04

Automation & reply routing

Automate common updates and organise customer replies for the right team.

05

Consent-led communication

Build opt-in, preference and opt-out handling into the customer journey.

WhatsApp communication for the complete customer journey

Choose a focused campaign setup or connect messaging with your existing CRM, website, application and operational workflows.

Campaign messaging

Share relevant launches, offers and updates with customers who have opted in.

Utility notifications

Automate confirmations, reminders, payment updates and service notifications.

Customer conversations

Create responsive workflows for enquiries, lead qualification and ongoing support.

Flexible pricing

WhatsApp plans for every conversation stage

Choose a practical setup for campaigns, automated notifications or connected customer journeys.

Launch

For businesses starting with approved WhatsApp messaging.

₹4,999 / setup

Platform and conversation charges extra*

  • Business account guidance
  • Up to 5 template submissions
  • Contact import assistance
  • Basic campaign reporting
  • Email support
Choose Launch
Most popular

Automation

For teams connecting WhatsApp with lead and service workflows.

₹14,999 / setup

Platform and conversation charges extra*

  • Everything in Launch
  • API or webhook integration
  • Up to 15 message templates
  • Automated notification flow
  • Priority support
Choose Automation

Enterprise

For advanced workflows, multiple teams and larger audiences.

Custom

Solution-based commercial plan

  • Custom workflow design
  • CRM and application integration
  • Team routing requirements
  • Advanced reporting
  • Dedicated onboarding
Request Quote

*Indicative service pricing only. WhatsApp platform, business solution provider and conversation/template charges vary by category, destination, provider and current Meta pricing. Customer opt-in and approved templates are required.

Common questions

WhatsApp business messaging, explained

Understand templates, consent, charges and integration before you launch.

Ask another question →
Can I message any WhatsApp number?

No. Businesses should message people who have provided valid opt-in, and must provide a clear way to stop receiving communication. We help design consent-aware workflows.

Why are approved templates required?

Business-initiated messages generally use approved templates. Template category and content affect how the message can be used and how platform charges are applied.

Can WhatsApp integrate with our CRM?

Yes. APIs and webhooks can connect lead capture, order status, payment reminders, appointments and support workflows with WhatsApp.

Are Meta conversation charges included?

Our displayed service fees do not include variable WhatsApp platform or provider charges. We confirm these separately based on category, destination and provider.

Ready to improve your business messaging?

Tell us about your audience, campaign goals and integration needs. We will recommend a practical setup for your organisation.

Discuss your requirements