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Privacy Policy – Datfuslab Technologies Pvt. Ltd.

This Privacy Policy explains how Datfuslab Technologies Pvt. Ltd. (“Datfuslab”, “we”, “our”, “us”) collects, uses, and protects your personal information when you access or use our website, CRM systems (including MyDonation CRM), software products, mobile applications, digital services, or any associated platforms.

By using any Datfuslab product or service, you automatically agree to this Privacy Policy and our Terms & Conditions. If you do not agree, you must discontinue use immediately.

We are committed to safeguarding your privacy and ensuring transparency in how your data is handled.

Information We Collect

Datfuslab collects both personal and non-personal information to provide, improve, and secure our services.

  • Personal Information: Name, email, phone number, address, billing details, organization name, login credentials (encrypted), and user-submitted data.
  • Usage Data: Device info, browser type, IP address, pages visited, session duration.
  • CRM/Software Data: Donor details, donation logs, attendance logs, documents, images, and other information entered by clients into our systems.
  • Payment Information: Processed securely through third-party payment gateways (we do not store card details).
  • Tracking Data: Cookies, analytics scripts, and log files for improving user experience.

We do not sell or rent your personal data to any third party for marketing purposes.

How We Use Your Information

Your information is used for the following purposes:

  • To provide and maintain our CRM, software, website, and IT services.
  • To verify user identity and secure accounts.
  • To process payments, generate receipts, and provide customer support.
  • To send service notifications, alerts, updates, and important announcements.
  • To improve system functionality, performance, and security.
  • For internal analytics, audit logs, and fraud prevention.
  • To comply with legal and regulatory obligations.

Data Security

Datfuslab applies modern security measures including encryption, secure hosting environments, firewalls, access controls, and periodic audits.

Important: Despite best efforts, no system is 100% secure. Users are responsible for:

  • Maintaining strong passwords and updating them regularly.
  • Restricting unauthorized access to their systems.
  • Taking periodic backups of their own data.

Datfuslab is not responsible for unauthorized access caused by weak passwords, user negligence, device compromise, or third-party breaches.

Third-Party Services & API Usage

Our products may integrate external APIs such as WhatsApp APIs, SMS gateways, payment gateways, Google APIs, OTP verification, hosting/cloud services, and analytics tools.

We are not responsible for:

  • Downtime or failure of third-party APIs.
  • Changes in pricing, policies, or limits of third-party services.
  • Data loss caused by external service providers.

Data Retention

We store personal data only as long as required for:

  • Service delivery
  • Legal compliance
  • Security and backup requirements

Deleted accounts may result in permanent data removal. We do not guarantee data recovery after account termination or service expiry.

Your Rights

Users have the right to:

  • Request access to the personal data we hold.
  • Request correction or updating of inaccurate information.
  • Request deletion of their data (subject to legal and operational requirements).
  • Request restriction of processing.
  • Object to marketing communications.
  • Withdraw consent at any time.

Requests can be made using the contact information below.

Cookies & Tracking Technologies

We use cookies to improve website performance, user experience, and analytics. Users may disable cookies through browser settings, but this may affect functionality.

We do not track users across unrelated third-party websites.

Legal Disclosure

Datfuslab may disclose personal data when required to:

  • Comply with legal obligations.
  • Respond to government requests.
  • Protect the rights and safety of users.
  • Address fraud or security issues.

Policy Updates

We may update this Privacy Policy periodically. Continued use of Datfuslab services after updates constitutes acceptance of the revised policy.

Significant updates may be communicated via email or posted on our website.

Contact Information

For questions about this Privacy Policy, please click here to contact us.

Email: info@datfuslab.com

We respond to privacy-related inquiries promptly and professionally.